DoubleTree by Hilton Hotel Van

We loved this hotel! Super clean, rooms are large, and the staff is the perfect mix of professional and friendly- we got to experience Turkish hospitality within a Hilton concept, and it was fantastic. A bonus is that the hotel restaurant is well priced, and the food was delicious. We had burgers, spaghetti, chicken fingers, grilled cheese (special order), fajitas and the soup of the day. We were all so impressed. The hotel is also very quiet. The location isn’t great, but we had a car so it didn’t bother us at all. And I honestly don’t know that there is such a thing as a perfect location in Van.

I was really excited about our (2 adults, 2 kids) stay here because the hotel was so cheap we were able to get the Presidential Suite for something like $130/night! It had a bedroom with a king, 1.5 bathrooms (including a large whirlpool tub), office, large living room/dining room open room, and a small kitchenette with a full fridge, sink, and stove top (though no plates or pots, so you'd have had to bring your own). We also got a twin bed for our 7 year old. We were excited to have plenty of space to spread out for the 3 nights we were there. However, while it was large and gave us space, there were enough negatives about it that we were more than ready to depart. The A/C was off (this was mid October). Rooms were 27C, or 80F. No fans and the windows had signs not to open due to mosquitoes. We ended up ignoring that and opening up the windows that we could. No mosquitoes, but there was no breeze and outside was a similar temperature, so it didn't help. We talked to the front desk to find out if the A/C was broken or turned off and they told us it was broken and they'd send a repair man right away. My husband waited in the room for 2 hours. After the first hour, we checked back in and they said someone was coming. After the 2nd hour, we checked in again and someone said, "Oh, the A/C is off in the building." The bed was also the most uncomfortable of all the 6 hotels we stayed in on our trip. Extremely hard. So hard, that I used sofa pillows to lay on top of the mattress and slept on them. The kitchen was also stinky, with foul aromas coming up through the piping. There were also unusual outlet situations. In the office, there was a desk with a floor lamp next to it. However, there was no outlet anywhere near the lamp, so it was unusable. We also struggled with room service. Our first night, we ordered room service for me and the kids and it took 40 minutes to arrive. The pizza was ok, though not great. The grilled vegetables and chocolate soufflé were delicious. Later that night, my husband ordered room service for himself and it never arrived. He called back down and they acted like they'd never heard of the order. It eventually came. On a positive note, the shower had great water pressure and the kids enjoyed the whirlpool tub--it even had lights that turned on and changed colors! The staff in the restaurant was very friendly. Breakfast was staff-served buffet, the only place of 6 on our trip that kept the buffet open (most switched to a plated mini Turkish breakfast with eggs made to order due to Covid).

It is really a 5 star hotel , the crew was so polite , the services was good , the foods was delicious ,

Very nice hotel that is near by the local airport. It fits to any tourist who has the flight. In general, the hotel was very good, the check-in was fast and comfortable. The guy on the register desk gave us the warm cookies, thanks for that. If are talking about the room, ours was big and comfy, it had two comfortable double beds. But there were some unpleasant thing like dirty table in the lobby and absence of the towels. The last ones were brought a little bit later by hotel guys.

Exellent hotel...i stayed here for a number of weeks - from the moment i arrived it was a lovely experience...very clean hotel..exellent staff from reception to restaurant ...chamber maid staff...laundry...room service...everything was perfect - the breakfast was superb! . Iv stayed in hotels in ten countries en route to van hilton...this was one of the very best! Thankyou to all staff?❤❤❤

Warming and comfortable good facilities and very near the Airport restaurant was good value and food was hot and tasty. Great location and short Taxi ride for visiting main attractions Very good restaurants and supermarket in walking distance

Cleanliness 5/5 Prices (room service and spa) 5/5 Hospitality 5/5 Food 5/5 Work out facilities 3/5 Lobby and dining area 5/5 Location 3/5 This Double Tree in Van is an excellent hotel. The staff were so kind and friendly. They took good care of us and were always looking for ways to “go the extra mile.” The spa and hamam were really clean. There are professional Balinese massage therapists that can do a variety of massages at really reasonable prices. The food here is also excellent. The breakfast is full of fresh fruit and vegetables, a wide variety of local cheeses and pastries. Can’t say much for the coffee but the tea is really good. We ordered room service a couple of times and not only were the prices reasonable but it was really good quality. Our favorite was the meat wrap. It comes with a nice salad and fries. The lobby and dining area are newly remodeled. They are modern and comfortable. The lobby has a coffee and tea station. There is free hot chocolate available all day. The work out facility was ok but not the best. A couple of the machines were broken and there wasn’t much space to move around if there was more than two people in the gym. The location is also not that great. It’s about 25 minutes by taxi and 45 via public transit from the city center. There’s also literally nothing within walking distance of the hotel in terms of dining or nice areas to take a walk. All that aside this is an excellent property and a great place to come and relax for a few days while you enjoy the beauty and culture that Van has to offer.

There is only a street between the hotel and the lake and there is a wonderful view from the hotel. We arrived late after 22:00 but experienced a very warm welcome. Switching to a non smoking room was possible immediately. The restaurant was still open and had a great variety of excellent food. Prices were very low. The room was clean and quiet. Nothing to complain.