DERİMOD Optimum Outlet

On Sunday, March 7, we bought a 800 lira leather jacket and 4 shoes from Optimum derimod store. We paid the amount of 1431 TL in cash from the debit card. They told us to buy 3 socks and they were a gift because we passed 1000 TL while shopping. When we left the store, we saw that they put a leather polishing sponge in the bag, and we were glad that they gave a gift. When we came home and looked at the invoice, we realized that both the 6 pieces of socks were worth 20 lira each and they also withdrew the money for the leather polishing sponge. They spent 131 liras from the air, however, we did not want the socks and leather sponges, they said it was a gift. While our purchase was only 1300 lira, 1431 lira was taken from us, our only mistake was to trust the salesperson or not to calculate the total price of what we bought there. We paid 131 liras unnecessarily. How could such a mistake happen? Tomorrow I'm going to ask for an account anyway.

Employees are not interested in the customer, they are interested if they want..

I've had no problems before, but this time my experience was a bit of a disappointment. I bought shoes knowing that they will cost 215 TL in the cash register. Even though I didn't want it with it, the sneaker protector was put in my box by saying "promotion because I have a derimod membership before". I paid 330 TL. As you can see, I paid 15 TL to the protector. I was also given only a credit card receipt, not my shopping receipt (probably because I'll know I paid the saver on the receipt). 15 TL was not a problem, but this time I did not welcome making small accounts. They also said that there will be no refunds on the campaign product, only exchange. When I saw that I could buy the product from derimod's own site (there was a campaign) for 175 TL the next day, I was a little upset because I knew that I could not return the product I bought from the store. It was an unpleasant experience.

I returned the shoe that opened within a week. By filling out the order modification form, they ask what you want to be done. I expressed that I want a return and exchange. When the product arrives at the store within 15 days, it is said that you will receive a message or call. A month passed, of course, no message came. I went to the store, the warehouse was checked, the product has arrived, they don't care if I don't go. They give me a fake product that has been repaired. I reminded what was written in the order record, they said that the factory has approved it. So why do you ask the consumer what do you want? I left without buying the product, send it again to the factory, I said I do not want such defective goods. It's been 3 weeks and they haven't called yet. Today I went again, the product arrived, they packed it and handed it to me. Let's see what the result will be, I filled out a customer service complaint form and sent an e-mail. I am waiting for the result in 72 hours, I will not apply to the consumer arbitration committee. The careless store manager isn't everything until the product is sold, right? Optimum derimod even 1 star is too much for you

In a month, the sole of the boot was punctured. They said change, they couldn't bring the same boat for fifteen days. There is no seriousness, the phones do not answer

Thank you very much to the store manager, gentleman, who helped me with my shopping yesterday and provided a quick and easy solution. It will be the reason why I choose it in my next purchase.

I would like to thank my friend Fatih, the sales representative, and Engin, the store manager. One of the few people who do their job well. Good luck with your efforts.

There is a nice discount 2. 30% discount on the product.