Çöl Tour

плохая компания

Tur için mükemmel

Спасибо вам за экскурсии ?

My friend and I booked a day trip (for today 03.11.21) with Coltour to visit the waterfalls, 2-2.5 hours in Antalya city, boat and a cable car ride (all tickets were included in the price we paid). Unfortunately the cable cars weren't working, we were told by our tour guide that he'll bring everyone (around 15/16 people) back to the cable car ride another time but couldn't confirm which day (we are only in Antalya for a week). Later this evening we went to sed the lady (Irina) who we booked the tickets with and asked her to either confirm when are we are returning for the ride or refund the ticket costs (just for the cable car). We were told there's another charge for collecting and driving us there and that they're not able to refund the money! Also, we were only given one hour to spend in Antalya city as opposed to 2.5 hours. It's not about the money, its the principles...We've paid for the ticket and they've decided keep our money. Refunding is the least they could've done. Avoid them at any cost!