Batikent Arcelik, Beko Technical Service - 1908. Sk. No:119

My washing machine was not draining its water after washing it. Arçelik Authorized service in Batikent asked for a very high fee for repairing the machine and stated that many parts would change. I found this workplace on the internet and Burak Bey said the problem and the price of the machine, and according to the authorized service, it was very convenient and changed the one part of the main problem. Burak Bey is a real person, honestly good person. I definitely recommend it.

If the white goods were missing a screw, I would run to the Batıkent Arçelik service.

It's a pretty uninteresting workplace. I said that the drain hose of the Arçelik brand dishwasher should be changed and I wanted to learn the service fee. The lady who looked at the phone said that she did not know the service fee and the technical support team was outside. I called again and said that I should call them at 18.00 in the evening but the workplace closed at 19.00 as a joke and he said he could not ask. In the face of this indifference, instead of this workplace 3 minutes away from my house, I called the service in the bunch houses. They need to be customer-focused, not just a little bit, but seriously.

I did not find it appropriate that they stated that they could only come to the installation of the air conditioner if they were bought second hand from their business, and that they could not come only for the installation process, because they were a big business, they were busy and they did not have time. In any case, a future appointment could be made. Not making an appointment for an activity you are doing, even if it is a later date, does not constitute a good service policy. As a matter of fact, a statement that can be made if you buy a second hand air conditioner means that if there is a business that will make more profit, there is time, otherwise you will not be able to spare time, which does not create a good impression. It is also strange that when your company is called by phone, you are given a direction for air conditioning installation, but you say that we do not install air conditioners! The fact that you are busy shows that we have achieved customer satisfaction so far, but you should strive for the continuation of this. I wish conveniences.

Our washing machine broke down. Before we came, we explained the problem and sent a photo. They came within 2 hours and instantly resolved on the spot. Polite respectful employees. I don't know if the only problem is with the company, but the white goods repair food part is very expensive.

First of all, I wish you a good work. The Customer Representative of your service, Mrs. Aysun, is an excellent lady. Her Dialogue And Interest Towards The Customer Is Very Good. The other day, my washing machine broke down and I had my laundry in it, I panicked, I called two services, they said they couldn't come right away and they weren't interested, I called the western technique. Aysun was very interested and directed the service immediately. Thank you for your attention. I recommend it to everyone.

We would like to thank our Arçelik authorized service. Thank you to Mr. Burak and his friend. The washing machine problem was solved in one day. It was tested and delivered to us. 02/03/2022