Baby Mall - D:18

The store is in a very good location, spacious and you can easily find everything you are looking for. The employees are very caring, especially Mr. Özgür helped us a lot about the baby carriages. We had a very good shopping experience with his product knowledge, sincerity, honesty and professional attitude. The store is far ahead of its competitors in campaigns and discounted products.

We bought Peg Perego Book 51 Sportivo Jet Travel System Baby Carriage from Baby Mall Ankara Çukurambar store a month and a half ago, before our baby was born. We started using it 10 days after the baby was born. However, from the first use, a black plastic, chemical powder started to appear on the baby's lap. At first, we didn't care because it would pass, but in the second and third use, this chemical dust did not go away even though we cleaned it every time. After the third use, when dust started to appear all over the baby, I took the baby's lap part to the Baby Mall Çukurambar branch. They said that they would send the product to Peg Perego's service, and they took the product I was currently using. About 10 days after I gave the product, one of Peg Perego's service people called and said that the plastic dust that occurred when I washed the baby lap was caused by this. I also stated that I did not wash the product at all. The caller insisted that the product was washed, as if he knew me and my family, that I had to ask the people at home whether it was washed or not, in an extremely unreasonable style. I also stated that I should take an oath. The product has never been washed by me or my wife in any way. The problem was already there from the first use. On the third use, I brought the problematic product to the store a month and a half after purchasing it, and a month after the baby was born and used. Then I called Baby Mall Çukurambar branch. I asked that Peg Perego's unlimited service employee called me and accused me of the product being washed, that I did not wash the product at all, that the store sold me a display product and they washed it and sold it to me. They also denied it. I have never washed the product that I have used in my car 3 times, but let's assume that the pad of the product is dirty. This product will never be washed. Will there be such chemical dust in the first wash? In any case, Baby Mall store sold me a defective product. If the product has been washed, they have washed and sold the used or display product to me, or the service of Peg Perego did not stand behind the defective product by stating that I washed the product when there was a problem. Another situation is that although the product is not washed by me in any way, it is in no way acceptable to see such chemical dusting due to washing in a product that can be washed when the pad gets dirty. For these reasons, I request the refund of the 3.999 TL I paid for the product in question or the exchange of the aforementioned product with a non-defective one.

Please check the product you are selling, I bought maternity underwear from the store today, but I bought it in skin color, it came out white, check the color of the product that came out of it, and I cannot change it because it is not returnable.

The owners are disrespectful, their products are expensive and unbelievably bad. They sell a set for 500 TL for 2 washes. Their attitude towards customers is very ugly, low and simple. I definitely do not recommend shopping.

I have shopped at all branches of Babymall, their business understanding of size, cleanliness, hygiene and interest is very good, I would like to thank those who contributed. There is everything I am looking for in the name of baby and child.

During the installation of the crib, which we purchased from Baby Mall Ankara Çukurambar store two months ago, it was noticed that it was broken. They said they will process it and replace the broken part of the cradle again and left. It's been two months and they still haven't come to replace the broken cradle. Although we told the store manager Mr. Kaan many times, 3 more weeks passed because they would keep us busy and come this day. I will complain to such an irresponsible store and irrelevant business and employees everywhere.

Maybe there are 40 staff members, but they all chat in groups in the store.. ZERO interest and relevance.. The signage is good, the store is stylish, the architecture is beautiful, the ventilation is super, but I think this business is just like a village grocery store... I believe managers should get training then employees