Atasun

They call it glasses, I am someone who plays football, let's say my glasses fell on the floor. Okay, this may be normal, but you could not wear the glass properly, the bidet does not stand behind what they say, my glasses do not cause sweat, they say, we did not say such a thing.

Thank you very much for your interest in Optimum AVM Atasun Optik Fatma. I wish Metromall AVM Atasun optical employees were solution oriented like you...

Even though we told him that he was in a hurry, the female employee at the Optimum Ankara branch spoke by heart and said that our eyes that came on Thursday still did not come.

I've been shopping at Atasun Optik for years, and I've never seen a branch that lacks such communication and doesn't stand behind what they say. It lost its credibility as a brand in my eyes. Their own staff buys my reserved product. When I call for my rights, they make me liar in a very careless way. When I want to look at the product, the product is not displayed. Employees must be given training on customer relations and correct communication. I do not recommend the optimum branch to anyone.

We would like to thank dear Mehmet Gürşen, who is the sales consultant at Optimum Atasun optics, for his patience, dedication and kindness. He took care of us for hours without getting bored and sullen and was very helpful. It's really nice to shop with kind, gentleman salespeople like him. Thanks to Optimum Atasun Mehmet Gürşen, it will now be the only address for our glasses shopping.

"irrelevant" employees have been the subject of many comments on google for 2-3 years; but let's see that as a company, atasun is obviously not bothered by this situation. If you take the complaints seriously and give the necessary warning and information to the employees, you will get results. This is not possible by shooting advertisements with the theme of customer satisfaction and friendly service.

All sales personnel, store managers and technical support friends at the workshop do their best to help, and keeping their quality at the same level over the years is another positive aspect. Congratulations. Atasun Optik is a chain store, but I also thank them for feeling the difference from branch to branch.

On 11.06.2021, I bought Police brand glasses with a price of 1.054.27 from Atasun Optik. When I started using it after I bought it, I noticed that the glasses lenses were not made to fit the frame. The eyeglasses did not fit the frame properly and were pressing. So when I went to the store, they made a transaction in the store at that moment and said that the problem was solved. However, when I continued to use it a little more, the same problem persisted. Then I went to the store again and they took the glasses from me and sent them for repair. A few weeks later I went to pick it up. A few weeks after I bought the glasses, while the glasses were attached to my eye from the area where there was no attachment or connection, the plastic suddenly fell apart. So it's broken. I went back to the store and asked for my glasses to be replaced. The store examined the glasses and when I called customer service after a while, they told me that it was user error and that it was not under warranty. They lie and say that the glasses I bought for 1,000 Turkish Liras and that I could hardly use at all were user faults. I'm pretty much scammed. At the moment, I live my life without glasses, as I don't have any other glasses. I will file a criminal complaint against the store and the company and I will ensure that all my losses are paid with the expert report. As of today (27.10.2021), friends returned my glasses to me in a broken condition. I started the legal process. I applied to the consumer arbitration board and if I can't get a result from there, I will take it to the court with the best lawyer. I will share with you everything that happened here. Do not turn a blind eye to such things. Continue your legal fight with the best lawyers, if you are right in your case, I am one hundred percent right, they will pay all your expenses. They said bump and blow in user error. In the examination report, it is written that it has been subjected to impact and impact. Even when I look at the glasses, it is very clear that there are no marks of impact or impact on the broken part. The glasses were completely separated from each other as a factory defect. I will prove this with the expert report. When it is understood that the mistake was not caused by me, even if the expense of 20 thousand liras goes, I will get it from them up to a penny.