Arçelik Beko Yetkili Servis Tuzla (4128)

They are not interested and relevant, there is a lack of personnel, especially the people on the phone end are in the position of arguing with their husbands instead of listening to the customer on the phone. The worst thing is, they write 6 7 days later service on the pretext that there is a busy workload. Yahu brother, if your job is busy, it's good, may God make you more busy. Take a few more staff. Let it be done on the day of work. But no less workers, more work, more money. I don't care about the customer, they're in a single mind anyway. Arçelik services are terrible.

The staff coming from the service broke the leg of my TV. Although I called the authorized service and reported my dissatisfaction, it was not taken care of.

Good customer service, no crowds

They were interested enough, arçelik difference, thank you

I quit the iron on Friday. Thank you, they called on Saturday morning and said the investigation is ongoing. They called again on Saturday afternoon. He said the sole of the iron is cracked. At that moment, someone from behind said something. He said there is a technical problem in the system, we will return to you, he closed. It was Monday, they called, they said the investigation is ongoing, they said technical friends will call you. They closed it again. They called last Tuesday and reported a lot of malfunctions. I was insecure and did not give consent because they called and hung up. When I went to buy the iron, they asked for 35 TL fault detection fee. However, on the table in front of them, they wrote "the cost of fixing small household appliances is 30 TL" on A4 paper. I said E, it says 30 here. They said it's 30. They never gave me any confidence.

They changed the bottom fan of the Beko refrigerator (6 years old refrigerator), they did not bring the appropriate jack for the fan, they said it is an old model, they said it is not produced from it, they made a fabrication, for your information..

I obtained the pulley of my washing machine from the right place in the most accurate way. Thanks

I've been waiting for parts since Monday. I can't get a clear answer. Although the service representative said on Monday, "Don't worry, I'll come for the repair on the day the spare part arrives, the part arrived this afternoon and they shook it at 16-18:00 tomorrow." I deliver spare parts to Kazakhstan in 3 days. They can't buy parts in 5 days from the factory right under their noses in Tuzla... Do you employ only 1 technical personnel in the big service?