ANKARA UĞUR YETKİLİ SERVİS - Dikmen Cd. 4/A

The best service I can say

nice place i recommend

BEKIR KOCA WHEN THE CUSTOMER CALLED US FOR FAILURE, THE REFRIGERATOR REPAIR CALLED BETWEEN A DIFFERENT LOCATION. THIS REPAIR REQUESTED A REPAIR FEE OF 1000 TL FROM ONE HUSBAND TO REPAIR THE DEVICE ACCORDING TO THE CUSTOMER DECLARATION. THE CUSTOMER ACCEPTED THIS PRICE AND CALLED THE REPAIRER. THE CUSTOMER ANNOUNCED THAT THE REPAIR HAS REMOVED THE PART IN THE FREEZING PART OF THE DEVICE AND TAKE THE PART THAT HAS BEEN REMOVED TO FIND IT. WITHOUT REPAIR OF THE DEVICE, EVERY HUSBAND CALLED US AND REQUESTED OUR SERVICE TO REPAIR THE DEVICE. THE DEVICE GIVEN E5 SCREEN ERROR IN OUR CONTROL. WE DETERMINED THAT THE RESISTANCE AND SENSOR LOCATED IN THE FREEZING SECTION ARE DEFECTIVE. WE ORDERED THEM, REPLACED IT WITH THE NEW ONES AND DELIVERED THE OLD DEFECTIVE PARTS TO THE CUSTOMER. WE HAVE FIXED THE DISPLAY E5 ERROR. WE HAVE ALSO PASSED THE INFORMATION THAT THE MAIN CONTROL CARD OF THE DEVICE SHOULD BE CHANGED TO BEKIR KIDS AT THE REPEAT OF THE FAILURE. WE ASKED THE CUSTOMER TO TRY THE DEVICE AND CALL US IF ANY FAILURE IS. THE CUSTOMER CALLED US FOR THE 2nd TIME and STATED THAT THE BOTTOM OF THE DEVICE WAS NOT COOLED. WHEN WE GOED TO THE POINT, WE CHANGED THE MAIN CONTROL CARD. WE HAVE ANNOUNCED TO THE CUSTOMER THAT WE WILL RETURN THE MAIN CONTROL CARD AND RETURN THE MAIN CONTROL CARD, WHEN THE FAILURE OF THE DEVICE CONTINUES, AND WE WILL REFUND THE SAME FEE. CUSTOMER ACCEPTED THIS. WE CHANGED THE DEVICE'S MAIN CONTROL CARD and TELL THE CUSTOMER TO TRY THE DEVICE. AFTER A MANAGEMENT, BEKİR CALLED US AND STATED THAT THE BOTTOM OF THE DEVICE IS NOT COOLING. WE REMOVED THE MAIN CARD WE ATTACHED TO THE DEVICE, AND BY REFUNDING THE PRICE RECEIVED FROM THE CUSTOMER, WE CONSULTED WITH THE FACTORY TECHNICAL DEPARTMENT. WE HAVE RECEIVED THE INFORMATION THAT THE CURRENT FAILURE OF THE DEVICE CANNOT BE REMOVED AT THE POINT AND THE FAILURE WILL BE EXAMINED IN THE FACTORY AND THE FAILURE CAN BE REMOVED, AND WE PASSED THIS TO THE CUSTOMER ONE KOC.

The heat residence of my Uğur nofroz refrigerator was out of order, they ordered the service heat residence, they came and installed it after 5 days, but ours did not match with the heat residence they gave, they drained the water in my old residence and dried on the stove and followed the same residence in my fridge and earned 300 TL unjustly.

They immediately understood my problem and wanted to go for a solution, but the spare part from the factory comes in a very long time.