Alpata Otomotiv

I brought my car to the service at 9:00 am. I received it at 10:30. I would like to thank especially Ms. Ayça, the service consultant, and Mr. Ömer, the insurance consultant, for their interest and relevance.

I would like to thank all the staff, from the moment of application to the service driver, who provides services such as welcome car maintenance services and private vehicle service.

We just went but we are not satisfied at all We called, made an appointment, agreed on 1500 TL and burned that much diesel money, but when we went, they increased it to 2300 TL. These are not human They are returning from the agreement made, REVOCES

They do their best not to sell the vehicles. At the end of the month, they say that there is no vehicle because the price hikes at the beginning of the next month will come. They're waiting. When new prices come, you will be returned. A kind of vehicle is kept in stock. Not just for this dealer, but all dealers are like this. If you are going to buy a car, go at the beginning of the month.

I have been regularly bringing my vehicle to Citroen Alpata Eskişehir for inspection and part replacement for 2 years, and I receive the same quality service every time. First of all, Citroen Service Advisor Mr. Ömer, may God be pleased with him, carefully answers all our questions and offers customer-oriented solutions. They have formed a very experienced team in this region related to Citroen. Also, every time I leave my car, I can't pass without mentioning Mr. Caner, who provides transportation within the city. Thanks to Mr. Caner, who is the service manager, who is evident in every way that he really loves his job and takes it to the city center and even to my house most of the time, thanks to him, I can easily leave my vehicle at the time I want and pick it up again. Endless thanks to Alpata authorized service manager and all authorities for providing this quality service and competent personnel from the call center to the masters in Eskisehir.

Alpata is a preferred service, I went because the peugeot is not in Kütahya, but there is a welcoming staff who cannot handle the intensity of Alpata both in tempo and psychologically. I chose this place to get service with my money, but the attitudes seem like I owe it to me. Thank you very much to Mr. Ömer, who is understanding, kind and knowledgeable, who works with devotion and works with all our appreciated works of the company, hope to see more Ömer gentlemen in the future.

My 2020 model astra j case sedan, which is still under warranty, gave a parking sensor error. I took the car to the service center to have it replaced under warranty. It was reported that the left corner parking sensor, which was changed from the service 2 months ago, was broken this time and it was not possible to be covered by the warranty. When I asked why it might be caused, it was said that it was probably a stone. However, as you can see in the picture, there is not even a scratch on the sensor. Outside hitting, rubbing, etc. there is no such thing. So the inside of the sensor is broken. It's really hard to understand how a broken sensor can be user error. When I talked to the service manager, he also knew that this sensor had been changed from the service 2 months ago. Maybe the old one was attached while wearing it, maybe this part was attached by mistake, maybe it was broken while putting it on. I can't think of any other possibilities. However, the service manager did not take any responsibility and directed me to customer service. The response from there was that it could not be guaranteed because it was broken in the same way. How the user can break a piece that is broken from the inside is still a question mark. I also wanted to extend the warranty of my vehicle and take it to the service. However, after this experience, my thoughts have completely changed. I do not recommend a service that causes so much trouble to its users, even with such a simple operation.