Akdeniz Endustri Group Mobilya

Production was made as we wanted, but within 5 months, small holes were formed on our coffee table and the dining table that we have only used once. We contacted and after the products were received, it was said that there was a user error. It was later made free of charge, upon our insistence. The products arrived, but the same problems occurred 2 weeks later. The quality of the products made us sad.

First of all, we would like to thank Mr. Metin, the owner of the store, for his close attention and interest. The quality and elegance of the furniture we have bought are excellent. We would also like to thank Mevlüt Ustaya who renovated our old furniture with high quality and skillfulness, and Havva Hanım and her team who provided the deliveries of the furniture to our house, which is 250 km away, without harm and pleasure. I recommend Akdeniz Group Furniture without hesitation to friends who want to buy quality and suitable furniture, you will definitely be satisfied.

For those who are considering purchasing a product: When you enter the store to buy products, the interest is very good. They welcome you very well and try to help you according to your needs. BUT; - After purchasing the product, ie after-sales service is ZERO. We bought a sofa set from Akdeniz Group months ago. The sofa set arrived after 40 days. The officers to carry; They said that the building was not suitable for transportation and should be moved by crane (elevator). I said ok, call him to come upstairs. The staff told me to pay for the elevator. I searched the store. Havva in the store said that the elevator is held by the customer for such situations. I asked the fee, they said 100 TL. Although we bought a sofa set of 8 thousand lira, a phone call was made for an hour to pay off the 100 lira elevator cost to the customer. Finally, I stated that I wanted to return the product without buying it. After that, they called the elevator themselves. They were busy for 100 liras. - Despite all this; We went back to the store for our zigon table. We made our selection from the catalog. Zigon coffee tables came home 30-40 days later. When the attendant opened the package, we saw that the coffee table coating was defective. We told this to the officer. He reached Havva Hanım in the store. After a few phone calls, we were informed that the problematic coffee table would be replaced, and then we found that there was a balance problem when we wanted to use the coffee tables. With the slightest force, the table immediately falls backwards. We reported this to Havva Hanım. We wanted to give the coffee table set and requested it to be changed without any problems. They said they would meet with the company and return. There is no wait one day, no wait two days, then they called around 18:00, they said "we called, but the work is considered to be over, no action will be taken after this hour, I am bee tomorrow", but again there was no return. This time, I wrote to Havva Hanım and sales representative Ms. Rahime via WhatsApp. I reported the situation in writing. And I said I would come to return the products. Later, Havva said that the products will be purchased that day. But I did not accept it and took the product for a return the next day. When I wanted to return the products, they took me an hour there. They said they could not get the product back. THEY SAY THAT THEY ARE BEHIND THE PRODUCTS AND THEY CAN MAKE CHANGES. So I asked them to give this answer in writing. But after what wisdom it turned out that he could be returned. They stated that the product was smooth and every coffee table would be like this. They even tried to make the defect they accepted before as normal. When I wanted to return the product, 20% CUT was made. It was written in the signed contract that such a deduction would be made. I did not notice. But since it is a written article and I signed it, I accepted it and received 80% of the fee I paid. It is said that when you want to return whatever the product is in that item, a 20% deduction will be made. Although the product is problematic, it is said to be replaced with a new one. You are already waiting for 40 days for the product to arrive, you expect 10 days to return the product, and you wait 40 days for a new one to arrive. You will experience months of victimization. I don't know if a 20% deduction is legal, but your product-related problems are never helped, customer satisfaction is zero. The approaches before and after the sale are made are very different. I will never pass before you repent shopping. When someone around me needs furniture, etc., maybe I can't tell where they go, but I can tell where they NOT GO. It is also a Akdeniz Group. UPDATE: - The relevant store wanted to replace the product with a new one. BUT THERE IS A BALANCE PROBLEM IN THE PRODUCT, THE PRODUCT RELEASES AT THE SMALLEST IMPACT, the new product will have the same problem. Why would I change it? It was said that an exchange could be made with a different product. I just need the TV unit too. I was asked to return the product I paid 1100 TL for the TV unit in the size I wanted and pay 1600 TL on it. It didn't work for me either, so I didn't accept it. I wonder when I wanted the 5 times price product?

We were very impressed that we found a product that we were looking for and that it was a really eye-catching product. We would also like to thank Ms. Çiğdem, who took care of us in the sales department, and Ms. Filiz, who organized the delivery of the product.

Very successful, relevant, relevant business production staff competent

The only company that I prefer for all my household goods and that I never regret. If the sought-after five-star quality is the only address.

Our furniture, which we bought in 2017, has softened over time, we thought it is related to use, but it has officially migrated into it over time. We didn't have it checked before because we couldn't allocate health problems, pandemic and budget. When we opened it today for repairs, we found that the safe was broken. This is not about use, they officially stapled the product with a broken Case with paper and sold it. Over time, it has been broken and crushed in various parts. I demand compensation from the company.