Akbank Genel Müdürlük

Disinterested bank ATMs do not work, even the general directorate does not care.

I tried to cancel my account. This is not possible and you cannot get help. I have money in my account. But the credit card is blocked. Why? I no longer have access to my internet banking.

Agesa Life insurance is missing. They paid my money, and then the payment came late. They did not return the payments I deposited. It is definitely not among my preferences anymore. The banker said we made a mistake, we kept the incoming insurance money in the account, you have a loss, he said sorry, but there was no solution, customer satisfaction was zero.

Hi, I wanted to talk about an event that I experienced for the first time. Before I make this comment here, I will call the bank, let's not accept the mistake made. I am writing here because he behaved as if he had made me cunning. I am dealing with investment business from different accounts. After I gave the order to buy house from my Akbank account, the order was fulfilled. After a certain period of time, I transferred the money in the account to another bank. Then I received a message saying that you have a debt balance, even before I realized what it was, the stock was sold in the evening without informing me from my account. There is no one who called, I sent an e-mail. There was no answer, I called myself last. Our bank forgot to block the money or forgot your drawer, whatever happened, the money remained in the account. Such was the case My advice to you is to sell your investment account without asking you. For your information. Tell me, they implied, "Do you not know about the money in your account, how did you not notice?" he said. I am a person who trades constantly, I am actively trading in 3-5 banks. I can't look at them, it's you who made a mistake, you should have called.

I've been an Akbank customer for 15 years. I've been treated this year that I haven't seen before. Unfortunately, neither the employees nor the customer service employees speak properly. .294.50 TL. Officially robbery. Shame on the institutions that allow them. Let the money they take be a waste of money.

Axess credit card membership fee of 216.50 TL has been deducted. I canceled the card. They do not refund the membership fee. No one has a good answer on the subject. It's officially robbery. Why should I pay for the card I won't use. Also, they sent the card themselves even though I didn't request it. I called and stated that I would not use this card. No membership fee etc. in any way. They insistently sent the card saying that they will not demand it, that the card has many advantages. I say connect it to a more authorized person, it may take too long, as if threatening, he says, wait a bit. I'm hooking up music for minutes. I am requesting card cancellation through the application. The friend who wrote from live support calls her as Ms. Evrim. How many years have I been a customer of this bank, people do not know my gender yet. They answer automatically without checking. Intimidation policy. We could not handle it through the application, it was directed to the branch. I went to the branch, security staff gives me the serial number in my covid scope. They don't take it in. The man says call customer service for credit card cancellation, there is no cancellation process here. No, friend, are you deciding what the branch will do? Could it be such laziness? Anyway, we entered and started the cancellation process. They did not return the money they cut under the name of membership fee. I started the legal process. Most people hang around saying they don't follow. I will follow it to the end.

I was called by customer service during the pandemic period. They gave me a credit card even though I didn't want it. I asked if there was a membership fee. They said that there is no membership fee for now, but they said that they will call me when there is a membership fee. Now, I received a message that I have to pay off my debt in the last 3 days and that I owe a membership fee of 294.50 TL. I do not accept this. I've already canceled all my cards, and I'm going to cancel all of my family's cards in the near future if this doesn't improve.